OBJECTIVE:

Technical Support position in an education-oriented, progressive organization with potential for growth, learning and personal advancement.

QUALIFICATIONS:

• Strong computer consulting and diagnostic skills
• Excellent written and verbal communication skills
• Expertise with UNIX, VMS, MacOS, DOS and Windows operating systems
• Software expertise: MS Office 97, Eudora, Netscape, IE, Hypercard, WordPerfect, Paradox, ClarisWorks, Telnet and FTP clients, Unix and VMS email clients, FrameMaker, RoboHELP, Claris Home Page, Front Page Express
• Programming experience - Perl, HTML, Unix shell scripts, C, C++, Pascal, BASIC, Assembly Language, Scheme, Java
• Team player
• Self-motivated
• Cool under pressure

EDUCATION:

• September 1996 - present:
  University of Massachusetts Amherst
  Major: Community Organizing, Minor: Computer Science
  Expected Graduation: May, 1999; Degree: B. S.; GPA: 3.4
  
  
• September 1975 - May 1977 Holyoke Community College
  Holyoke, Massachusetts
  Major: Theatre
  

EXPERIENCE:

• January 1997 - present
  Office of Information Technologies
  University of Massachusetts Amherst
  Position: Helpdesk Consultant
  

• Many years of successful experience in a variety of settings, with proven versatility, and demonstrated responsibility and expertise in providing quality customer service

SUMMARY:

• Experienced and accomplished worker with entrepeneurial experience.
• Excellent work and academic record.