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Goal

A position as a technical writer where my skills in communicating technical knowledge to non-technically oriented people can be put to use.


Software Skills

* Adobe FrameMaker
* Adobe Photoshop
* Dreamweaver
* Microsoft Word
* PowerPoint
* Adobe RoboHELP


Other Relevant Skills

* Ability to troubleshoot both hardware and software issues in IBM compatible computers
* Ability to simplify complicated instructions
* Basic HTML

Education

(Anticipated): Certificate ~ Professional Writing and Technical Communication
University of Massachusetts Amherst May 2006
B.A. English University of Massachusetts Amherst May 2007

A.S. Electronics and Computer Technology GPA: 3.5
Holyoke Community College May 2005
Holyoke , MA

Work Experience

* Fundraiser UMass Annual Fund  

Contact UMass Alumni by phone to update contact information and increase participation in annual fund drive.

June 2005 to present

* Help Desk Technician 

Holyoke Community College Information Technology Department.

Troubleshoot and repair problems with personal computers and academic networks – hardware and software. Educate end-users about basic maintenance and upkeep of personal computers both in person and in writing.

January 2004 to May 2005

* Academic Computer and Electronics Lab Technician

Set up electronic and computer experiments based on schematics and procedure instructions. Assist students in finding components and reporting on experiment results.

October 2003 to January 2005

* Procedural Manual Technical Consultant

Create procedures manual for Holyoke Community College Bursar's Office in anticipation of new software system.

Summer 2004

Awards and Accomplishments

* Executive Secretary Student Government Association HCC Fall 2003 through Spring 2005
* Catherine Fontaine Award for Science Engineering and Math May 2003
* Phi Theta Kappa Honor Society
* National Dean’s List

Interests

Distance Learning Theory and Technology
Customizing and Repairing IBM compatible computers.
Breeding Betta Splendens (Siamese Fighting Fish)
Creating and selling artisan jewelry
Non-fiction writing
Genealogy