Error Message reads: "You are not authorized to view
Error Message includes a reference to PerfectNav
- Make sure their Internet browsers have been configured correctly
for use with WebCT. To do that, they should follow the instructions
at this website: http://www.webct.com/exchange/viewpage?name=exchange_browser_tuneup
sure they do not have any parasite software on their computers.
For more information about this, they should visit the following
you are unable to login to WebCT and receive a message that reads
something like this:
You are not authorized to view this page. You
might not have permission to view this directory or page using the
credentials you supplied. Please try the following:
sites organized by subject."
Under the above message is a long list of search category links,
you are being redirected to an external (SCCS) page by software installed
on your computer.
Problem: You are sent to a different website when you click on the Log in
to link from the UMass WebCT Entry Page.
The PerfectNav problem is caused by your computer having the PerfectNav browser
helper object that redirects your URL typing errors to PerfectNav's web page.
Kazaa 2.6 has PerfectNav bundled with it. Check Kephyr.com
PerfectNav Removal instructions.
These are not WebCT errors.This is a problem with the
computer you are using to connect to WebCT. The computer has some 'adware'
software installed on it which intercepts URLs entered by you, and redirects
them through an adserver proxy host, which in turn tries to send them to WebCT.
This periodically creates problems for people who use Internet Explorer. Sometimes
you may be able to connect without a problem, and other times you won't be
able to connect at all. Such software is often bundled with 'free' versions
of 'ad-supported' software available for download from the internet, usually
as an alternative to paying for a full-featured version with no ads. Depending
upon your security settings in IE, such software may also be installed automatically
when visiting certain web sites.There are many different
types of adware, and some of them are necessary for the proper functionality
of some software with which they may have been installed. For example, many
'free' software programs downloaded from the internet have managed to offer
their software for free because they have signed distribution agreements with
the adware companies to bundle the adware with their own product. In some cases,
you are free not to install the accompanying software, but in others you are
obligated to use it if you wish to use the 'free' software as well. Also, not
all adware-related software programs are easy or visible to uninstall, nor
have we been able to identify which programs come with such software.Known
programs we have been able to identify include:
Kazaa Media Desktop v2.6 - comes with something called PerfectNav
(and maybe others);
MySearchBar (and other 'hotbars') - various programs like IEFeatl!(?) and
Internet Optimizer - not sure which software is installed but removing it
apparently fixed the problem for one person.
you want to try and remove these types of programs, the easiest
way is if they are listed in the Add/Remove Programs applet
of your Control Panel (Start -> Settings -> Control Panel -> Add/Remove
Programs). Look for programs which may be unfamiliar to you, or have something
in their title about searching, internet, url, optimizer etc. If you are
sure you wish to try and remove it, uninstall it and reboot the computer.
Try to access WebCT and see if the problem has resolved itself, otherwise
you can try to uninstall another one.Alternatively, you can try a program called Adaware from http://www.lavasoft.com which
will attempt to identify and offer to remove adware which is known to its
database (reference file). We do not have any first-hand experiece with this
software but it has been recommended in other instances as being effective
in removing ad/spyware from computers. However, some software you may have
installed may cease to function properly if you remove any adware upon which
it may depend. If you experience this problem and are able to resolve the
problem, please contact firstname.lastname@example.org and let us know what
your solution was (and if you were able to identify how the software was
installed e.g. bundled with a particular application or installed upon visiting
It may be easier and faster to simply download and install
a new browser. The latest version of the browsers distributed by Netscape
and Internet Explorer are compatible with WebCT.