Publications


 
 
Books
Edited Volumes
 
Articles, Monographs, and Book Chapters
Reviews, Occasional Pieces, and Comments
 
Teaching Cases and Notes
 
Lectures and Presentations
Reviews and Symposium on "Building the virtual state"
 
 
 
 
Research in Progress
 
Keynote Addresses
Invited video address. First United States-Korea IT Policy Forum. National Information Society Agency, Seoul, Korea. December 10, 2008.
Women and Politics: Power and Influence. Keynote address, New England Women's Global Leadership Conference, Mount Holyoke College, South Hadley, MA, September 29, 2007.
Keynote address, " The Semantic Web and Networked Governance: Promise and Challenges," 5th International Semantic Web Conference, Athens, GA. November 9, 2006. [Keynote video] [Abstract]
Keynote address, “Still under Construction: On the Path to the Virtual State,” 10th Anniversary Celebration of the Public Policy Studies Association of Japan, Meiji University, Tokyo, Japan, June 10, 2006.
Keynote address, “Tackling the Challenge: Information Technology and Institutional Change,” VKA Spring Symposium, conference for ministers and high-level government officials in the Netherlands, the Hague, April 12, 2006.
Keynote address, “Institutional Transformation of Government in the Network Society,” Knowledge Management in Asia Pacific conference, Wellington, New Zealand, November 26, 2005.
Keynote address, "Key Challenges for e-Government." Invited videospeech at the eGovernment Consultation Workshop for the 7th Framework Programme in the Information Society Technology Programme, Sponsored by the European Commission, Information Society and Media Directorate-General, Directorate ICT for Citizens and Businesses, Unit H2 (e-Government), Brussels, October 25, 2005. [webcast (.mov)]
Keynote Address. "Prospects for the Virtual State," First Seminar on Digital Government and Governance, University of Tokyo, Tokyo, Japan, July 10, 2004.
Invited keynote address, Conference on Society and Information Technology, sponsored by the Fulbright Commission, Santiago, Chile, November 17-18, 2003.
“After the Revolution: The Internet Meets the Bureaucratic State,” Association of Internet Researchers annual conference, Toronto, Canada, October 18, 2003.
“Women in the Information Age,” Association of American Colleges and Universities, annual meeting, New Orleans, January 18, 2001.
“Constructing the Information Society: Women, Information Technology, and Design,” Women’s Studies and Information Technology: Model Projects Conference, University of Rhode Island, January 28, 2000.
“Women in the Information Age: Meeting the Challenge,” Girls and Technology: Meeting Future Needs, symposium presented by the Greater Boston Funders Supporting Women and Girls, Museum of Science, Cambridge, June 7, 2000.
“Strategic Management for the 21st Century,” Repositioning Librarianship: Responses to Professional and Social Change, annual conference of the American Library Association, San Francisco, CA, June 25-July 2, 1992.  

Invited Lectures and Presentations at other Institutions

“Institutional Transformation of Government in the Network Society,” inivited lecture for Irish government officials at the Irish Institute, Boston College, Chestnut Hill, MA, October 12, 2006.
“Human Centered Computing and Organizations ” NSF Human Centered-Computing (HCC) Workshop, National Science Foundation, Arlington, VA, September 18-19, 2006 [PDF Slides]
“Current Issues in the Development of Cross-Agency Governance,” invited lecture, REITI, Research Institute of the Ministry of Economy, Trade and Industry, Tokyo, Japan, June 6, 2006
“Still Under Construction: On the Path to the Virtual State?” workshop presentation, University of Tokyo, Japan, June 6, 2006

 "Information Technology and Institutional Change,” Fourth Thursday Seminar Series, Information Technology Research at the Five Colleges, Information Technology Program, DuBois Library, UMass Amherst, April 27, 2006

“Engaging the Public and Finding Common Ground:  The Role of Information Technology,” invited roundtable presentation to Stennis Congressional Staff Fellows, MIT, April 24, 2006
“Tackling the Challenge: Information Technology and Institutional Change,” invited lecture, ICTU-foundation, Ministry of Home and Kingdom Affairs, the Hague, Netherlands, April 13, 2006
“Tackling the Challenge: Information Technology and Institutional Change,” invited presentation, VKA Consultancy, April 11, 2006
Institutional Transformation of Government in the Network Society,” Networked Governance Seminar, presented at the conference, “Exploring the EGovernment Research Agenda towards 2020,” Centre de Recherche Public Gabriel Lippmann, Belvaux, Luxembourg, sponsored by the eGovernment unit, DG Information Society and Media, European Commission, 7 December 2005.
“Enacting Technology in Networked Governance: Developmental Processes of Cross-Agency Arrangements,” Bond University, School of Management, Brisbane, Australia, 2 December 2005.
“Trust and communication between government and citizens in the networked world,” sponsored by the United States Embassy and the Government of New Zealand, Wellington, New Zealand, November 26, 2005.
"ODR and Digital Governance," invited podcast discussion, Cyberweek, Center for IT and Dispute Resolution, UMass Amherst, October 26, 2005
“E-Government: Institutional and Organizational Challenges,” E-Government in the Twenty-First Century Conference, 23 May 2005, Dubai, United Arab Emirates.
“Institutional Transformation of Government in the Network Society,” The Network Society and the Knowledge Economy: Portugal in the Global Context, Seminar Organized by His Excellency, President Jorge Sampao, 5-6 March 2005.
“Governing the Virtual State,” IST 2004, the Hague, Netherlands, conference sponsored by the European Union, November 16, 2004.
"Prospects for the Virtual State: A Theoretical View," University of Tokyo, Tokyo, Japan, July 12, 2004.
"Internet and Government: Themes and Styles in International Experiences," E-Governance Catalonia Forum, Barcelona, July 5-6, 2004. Sponsored by the Government of Catalonia.
"After the Revolution: Information Technology, Institutions, and Governance," Bentley College, June 11, 2004.
"Enacting Technology in Cross-Agency Initiatives: Structural Transformation or Consolidation?" The Fourth Social Study of IT workshop at the LSE, London School of Economics, March 22, 2004.
"Enacting Technology: Transformation through an Institutional Lens," Department of Urban Studies and Planning, Massachusetts Institute of Technology, March 17, 2004.
"Enacting Technology: IT Productivity in the Public Sector," First National Conference, ChileDigital 2010, sponsored by the Fulbright Commission, Santiago, Chile, November 17-18, 2003.
"Cross-agency Collaboration: Lessons from Organization Theory," Symposium on Intelligence and Security Informatics, sponsored by the National Science Foundation and the National Institute of Justice, University of Arizona, Tucson, Arizona, June 3, 2003.
"How Public Managers Build a Virtual State: An Institutional Perspective," School of Information Science and Technology, Syracuse University, April 4, 2003.
"Building a Virtual State: The Interaction of Information Technology and Institutions," Goldman School of Public Policy, University of California at Berkeley, February 21, 2003.
"Enacting Technology: Public Institutions and Global Supply Chain Integration," Haas School of Business, University of California at Berkeley, February 20, 2003.
"Building a Virtual State: The Interaction of Information Technology and Institutions," Ford School of Public Policy and School of Information Sciences, University of Michigan, Ann Arbor, February 17, 2003

"Information Technology and the Emergence of 21st Century Organizations: An Institutional Approach," the Maxwell School, Syracuse University, January 16, 2003.

"Information Technology and the Emergence of 21st Century Organizations: An Institutional Approach," Department of Urban Studies and Planning, MIT, December 13, 2002.
"Information Technology and the Emergence of 21st Century Organizations: A Neo-institutional Approach," Ford School of Public Policy and School of Information Sciences, University of Michigan, Ann Arbor, November 20, 2002.
"The Future of E-Governance," the Maxwell School, Syracuse University, September 10, 2002.
"Building the Virtual State," Electronic Enterprise Institute Distinguished Lecture Series, University of Massachusetts, Amherst, May 15, 2002.
"Women in the Information Age," MIT, Sloan School of Management, Organization Studies Group, May 10, 2002.
"Building the Virtual State," Brown University, Taubman Center for Public Policy and American Institutions, February 1, 2002.
"Building the Virtual State," Ohio State University, School of Public Policy and Management, College of Social and Behavioral Sciences, June 2001.
"Building the Virtual State," Woodrow Wilson School, Princeton University, April 19, 2001.
"Women in the Information Age," Computer Science Dept. and the Center for Arts and Cultural Policy Studies, Princeton University, April 19, 2001

"Women in the Information Age," Bridging Gender Divides: Educational Access, Leadership and Technology, conference, Center for the Education of Women, University of Michigan, Ann Arbor, March 25-26, 2001.

"How Cities Use Information Technologies," Lecture Series on Technology and Cities, co-sponsored by the Department of Urban Studies and Planning, the Department of Civil and Environmental Engineering, the Department of Aeronautics and Astronautics, the Program in Science, Technology and Society, and the Engineering Systems Council, Massachusetts Institute of Technology, November 3, 1998. 
"Understanding Technology Enactment," Organizational Behavior Program, Yale University, November 9, 1995. 
Conference Presentations
"Decision Making Processes in Government: Power, Bureaucratic Structure, and Institutions in Information Technology Initiatives." Paper presented at the Twenty-Eighth Annual Association for Public Policy Analysis and Management (APPAM) Research Conference, Madison, WI., November 4, 2006. (with J.R. Gil-García)
"Nanotechnology and Public Policy: Reports from the Field," invited roundtable presentation, American Political Science Association annual meeting, Phildelphia, PA, August 31, 2006.

“NCDG Project Highlights.”  Presentation at dg.o2006, the 7th Annual International Conference on Digital Government Research, San Diego, CA., May 22-24, 2006 (with David Lazer)

“Institutional Change from the Inside Out: Individuals, Project Management, Institutional Environments and their Roles in Cross-Agency Initiatives,” Association of Public Policy and Management annual meeting, November 4, 2005, Washington, D.C. (Accepted, unable to attend)

"Global Gender Inequality and the Digital Divide: Prospects and Paradoxes for Neo-institutionalism and Public Policy," American Political Science Association, annual meeting, Chicago, IL, September 2-5, 2004.
"Cross-agency Relationships and the Mediating Role of Institutions," American Political Science Association Annual Meeting, Philadelphia, 2003.
"Cross-agency Collaboration: Lessons from Organization Theory," Intelligence and Security Informatics conference, sponsored by NSF, Tucson, Arizona, June 2003.

"Transforming Government," Transforming Enterprise, First International Conference on the Economic and Social Implications of Information Technology, U.S. Department of Commerce, January 28, 2003.

"Women in the Information Age," American Association for the Advancement of Science, annual meeting, Boston, MA, February 15, 2002.
"Competing Logics in the Development of E-Government: A Focus on State-level Data," American Political Science Association annual meeting, San Francisco, September 2001.
"Embedding Gender in the Information Revolution," Academy of Management annual meeting, Symposium on Women and Information Technology, organized and chaired by Jane Fountain, Washington, D.C., August 8, 2001.
"What's at Stake for Women in the "Wired" Workplace?" Sixth Women's Policy Research Conference, Institute for Women's Policy Research, Washington, D.C., June 8-9, 2001.
"Building the Virtual State," annual grantee conference, Digital Government Program, Computers, Information Systems, and Engineering Directorate, National Science Foundation, Redondo Beach, California, May 22, 2001.
"Internet Voting and its Implications for Digital Government Research," dg.o2001, annual grantee conference, Digital Government Program, Computers, Information Systems, and Engineering Directorate, National Science Foundation, Redondo Beach, California, May 21, 2001.
"The Economic Impact of the Internet on the Government Sector," The E-Business Transformation: Sector Developments and Policy Implications, conference co-organized by the Berkeley Roundtable on the International Economy, the Institute on Global Conflict and Cooperation, the Brookings Institution, the Internet Policy Institute, the U.S. Department of Commerce, and the OECD, Washington, D.C., September 26-27, 2000.
"The Critical Incident Method," Association for Public Policy Analysis and Management annual meeting, Washington, D.C., November 4-6, 1999.
"Public Management Reform in an Emerging Democracy," Association for Public Policy Analysis and Management annual meeting, Washington, D.C., November 4-6, 1999.
"Constructing the Information Society: The University, Gender and Technology," paper presented at the conference, "Re-Organizing Knowledge, Trans-forming Institutions: Knowing, Knowledge and the University in the XXI Century," University of Massachusetts, Amherst, MA, September 18, 1999.
"The Virtual State? Toward a Theory of Federal Bureaucracy in the 21st Century," paper prepared for the Visions of Governance for the Twenty-First Century Conference, Bretton Woods, New Hampshire, July 19-22, 1998.
"Customer Service: An Institutional Perspective," American Political Science Association annual meeting, Boston, September 4, 1998.
"Sustaining Administrative Reform: Management Models, Information Technology and the National Performance Review," Association for Public Policy Analysis and Management annual meeting, 1997.
"Public Trust in Government and Public Service," National Association of Schools of Public Affairs and Administration, annual conference, Raleigh, N.C., October 15-18, 1997.
"Street-Level Technocrats: Service, Discretion, and Control," American Political Science Association annual meeting, San Francisco, 1996.

"Trust as a Basis for Interorganizational Networks," invitational conference, Network Analysis and Innovations in Public Programs, La Follette Institute of Public Affairs, University of Wisconsin at Madison.

"Enacting Technology: An Institutional Perspective," Third National Public Management Research Conference, University of Kansas, Lawrence, Kansas, October 5-7, 1995.
"Trust as a Basis for Interorganizational Forms," Workshop on Network Analysis and Innovations in Public Programs, LaFollette Institute of Public Affairs, University of Wisconsin, Madison, September 29-October 1, 1994.

"Teleservice Quality: Exploring the Relationship between Employee Perceptions of Service Quality, Organizational Context, and Service Reliability," Academy of Management annual meeting, Dallas, TX, August 14-17, 1994.

"The Limits of Service: Service Employees as Street-Level Bureaucrats," New England Political Science Association annual meeting, Salem, MA, April 22-23, 1994.
"Using Information Technology in Government: Correlates of User Attitude," Association for Public Policy Analysis and Management annual meeting, Washington, D. C., October 28-30, 1993.
"Service to the Citizen: The Use of 800 Numbers in Government," Association for Public Policy Analysis and Management annual meeting, Denver, Colorado, October 1992.
"Enacting Technology: Organizational Logics and the Implementation of Information Technology in Government Organizations," Association for Public Policy Analysis and Management annual meeting, Bethesda, MD, October 1991.
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