Publications


 

 
Reviews, Occasional Pieces, and Comments
 
Articles, Monographs, and Book Chapters
Teaching Cases and Notes
 
Reviews and Symposium on "Building the virtual state"
 
Edited Volumes
Research in Progress
 
 
 
 
JEF. "Foreword." In Enrico Ferro, Yogesh K. Dwivedi, J. Ramon Gil-Garcia and Michael D. Williams (Eds.). Handbook of Overcoming Digital Divides: Constructing an Equitable and Competitive Information Society. IGI Global. 2010.
Mergel, I. A., Schweik, C. M. and JEF. "The Transformational Effect of Web 2.0 Technologies on Government." June 1, 2009. [PDF] Also available at SSRN
JEF. "Notes on the Impact of Research on the Development of eGovernment." European Review of Political Technologies, Special Issue: Towards a Common eGovernment Research Agenda in Europe. vol 5. February 2008. [PDF]
JEF. "Bureaucratic Reform and E-Government in the United States: An Institutional Perspective" In Andrew Chadwick and Philip N. Howard (Eds). The Handbook of Internet Politics. New York: Routledge. forthcoming [PDF, See also NCDG Working Paper #07-006]

JEF. “Institutional Development in the Virtual State: The Missing Link in Technological Perspectives on e-Government.” Politicheskaya Nauka (Political Science), Special issue: E-government and Democracy at the beginning of the XXI Century: Conceptions and Implementation Practice. No. 4, 2007 [Available through http://elibrary.ru/ ]

JEF. "Challenges to Organizational Change: Multi-level Integrated Information Structures (MIIS)," in David Lazer and Viktor Mayer-Schoenberger, eds. Governance and Information Technology: From Electronic Government to Information Government (Cambridge, MA: MIT Press, 2007). [See Fountain's NCDG working paper]

Pedersen, M. K., JEF, & Loukis E. “Preface to the Focus Theme Section: Electronic Markets and e-Government,” Special issue of Electronic Markets, focus theme section on e-government, vol 16, no. 4, pg 263-273. December 2006. [Authors are Guest Editors]

JEF. “Central Issues in the Political Development of the Virtual State,” in Manuel Castells and Gustavo Cardoso, eds. The Network Society: From Knowledge to Policy (Washington, D.C.: Brookings Institution Press, 2006). [PDF] [ordering information] [The entire book is available under a creative commons license here (PDF) ]

JEF. “Still Under Construction: On the Path to the Virtual State” Working Paper. University of Tokyo, Tokyo, Japan.  September 2006.

JEF. Preface to the Japanese translation of Building the Virtual State (Tokyo: Ichigeisya, 2005).

JEF. “Enacting Technology in Networked Governance: Developmental Processes of Cross-Agency Arrangements,” Working Paper. Bond University, School of Business, Queensland, Australia, December 2, 2005.

JEF, "Prospects for the Virtual State," Center of Excellence Program on Invention of Policy Systems in Advanced Countries, Graduate School of Law and Politics, University of Tokyo, working paper, Sept 2004.
JEF. Preface to the Chinese translation of Building the Virtual State: Information Technology and Institutional Change (Renmin University Press, 2004). [PDF]
JEF, "Digital government and public health", In: Preventing Chronic Disease, 2004 October. [HTML]
JEF and Robin McKinnon. "Electronic Government: Key Challenges for Human-Computer Interaction," in William Bainbridge, ed., Encyclopedia of Human-Computer Interaction (Sage: 2004).
JEF. "Electronic Government and Electronic Democracy," in Karen Christenson and David Levinson, eds., Encyclopedia of Community (Sage), 2003, pp. 436-441. Pre-publication version, Kennedy School of Government Faculty Research Working Paper Series, RWP03-001, January 2003.
JEF, Y. Arens, J. Callan, S. Dawes, E. Hovy and G. Marchionini, "Cyberinfrastructure and Digital Government," white paper written for the National Science Foundation CISE Directorate, June 2003. [PDF]
JEF, "Prospects for Improving the Regulatory Process using E-Rulemaking", in Communications of the ACM, special issue on digital government, edited by Lawrence E. Brandt, Gary Marchionini, and Hanan Samet, Vol. 46, No. 1, January 2003. [PDF]
JEF. "Information, Institutions and Governance: Advancing a Basic Social Science Research Program for Digital Government," monograph based on a national workshop organized by the author, Kennedy School of Government, Harvard University, August 2002. Available as Kennedy School of Government Faculty Research Working Paper, RWP03-004, January 2003. [Available through Social Science Research Network]
JEF. "Local Government Stimulation of Broadband: E-Government, Effectiveness and Economic Development," white paper, co-authored with David Clark, Sharon Gillett, William Lehr, and Marvin Sirbu. November 7, 2002. Available as Kennedy School of Government Faculty Research Working Paper, RWP03-002, January 2003. [Available through Social Science Research Network]
JEF. "Developing a Basic Research Program for Digital Government," Proceedings, National Conference on Digital Government Research, National Science Foundation, May 20-22, 2002, pp. 37-41. [PDF]
JEF. "The Virtual State: Transforming American Government?" National Civic Review, vol. 90, no. 4, Fall 2001, pp. 241-252. [PDF]
JEF with Carlos A. Osorio-Urzua. "Public Sector: Early Stage of a Deep Transformation," in Robert Litan and Alice Rivlin, eds., The Economic Payoff from the Internet Revolution (Washington, D.C.: Brookings Institution Press) 2001. 
JEF. "Paradoxes of Public Sector Customer Service," Governance: An International Journal of Policy and Administration, vol. 14, no. 1, January 2001, pp. 55-73. [Abstract available through Blackwell Synergy]
JEF. "Constructing the Information Society: Women, Information Technology and Design," Technology in Society, 22, April 2000, pp. 45-62. [PDF]
JEF. "Social Capital and Technological Innovation," in R. C. Dorf, ed., Technology Management Handbook, (Boca Raton, FL: Chapman and Hall CRC Press). 2000. 

JEF. "The Virtual State: Toward a Theory of Federal Bureaucracy in the 21st Century," in E. Ciulla Kamarck and J. S. Nye, Jr., eds., democracy.com? Governance in a Networked World (Hollis, NH: Hollis Publishing, 1999). 

Revised and reprinted as "Toward a Theory of Federal Bureaucracy in the 21st Century," in E. Kamarck and J. S. Nye, Jr., Governance.com: Democracy in the Information Age (Brookings Institution Press) 2001.

JEF. "Women in the Information Age: An Interim Report," research report prepared for PricewaterhouseCoopers, November 30, 1999. 

JEF. "Social Capital: A Key Enabler of Innovation," in Lewis Branscomb and James Keller, eds., Investing in Innovation: Toward A Consensus Strategy for Federal Technology Policy (MIT Press) 1998. Pre-print in Faculty Research Working Paper Series, Kennedy School of Government, Harvard University, R97-17, July 1997.

Revised and reprinted as "Social Capital: Its Relationship to Innovation in Science and Technology," Science and Public Policy, vol. 25, no. 2, April 1998, pp. 103-115. 

JEF and Robert D. Atkinson. "Innovation, Social Capital, and the New Economy: New Federal Policies to Support Collaborative Research," Washington, D.C., Progressive Policy Institute, July 1998. [HTML paper available from the PPI]
JEF. "Organizational transformation in the Corporate Information Technology group at the National Institutes of Health," report researched and prepared for the Chief Information Officer, Corporate Information Technology, NIH, April 1998.
JEF. "Support for International Trade Data System Evaluation," field research report written for the Director, Office of International Trade Data Systems, U.S. Department of the Treasury, September 1996. Preliminary material for chaps. 7 and 8 of Building the Virtual State.
JEF. "Evaluation Results and Recommendations for the Formation of a Training and Development Unit in the Central Government of Slovenia," evaluation research report based on critical incidents collected from Slovenian civil servants, prepared for the Swiss-Slovene Program on the Modernization of Slovenia's Public Administration, Center for Socio-Economic Development, Geneva, Switzerland, project no. KA 26/94, contract no. c-0013-96, August 1996.
JEF. "L'Importanza degli Impiegati a Contatto con il Pubblico," Informatica Pubblica, Vol. 1, No. 2, 1995, pp. 68-83. Italian translation and revision of "Using Service Excellence to Leverage Support for the Information Technology Agenda."
JEF. "Enacting Technology: An Institutional Perspective," Faculty Research Working Paper Series, John F. Kennedy School of Government, Harvard University, October 1995.
JEF. "Narrowing the Confidence Gap: Strategic Management, Technology, and Call Centers," Faculty Research Working Paper Series, John F. Kennedy School of Government, Harvard University, October 1995.
JEF. "Bureaucratic Politics in the Information Age: Organizational Position, Training, Use and Attitudes toward Technology," Faculty Research Working Paper Series, John F. Kennedy School of Government, Harvard University, October 1995.
JEF, Steven Kelman, Linda Kaboolian, and Jerry Mechling. "Report on Customer Service Excellence in Government: Findings and Recommendations," Journal of the International Customer Services Association, June 1994.
JEF. "A Customer Service Literature Review," chap. 2 in Customer Service Excellence: Using Information Technologies to Improve Service Delivery in Government (Strategic Computing and Telecommunications in the Public Sector, Kennedy School of Government, Harvard University) 1992. Also in Taubman Center for State and Local Government Working Paper Series, Kennedy School of Government, 1992.
JEF, Steven Kelman and Linda Kaboolian. "Service to the Citizen: The Use of 800 Numbers in Government," chap. 3 in Customer Service Excellence: Using Information Technologies to Improve Service Delivery in Government (Strategic Computing and Telecommunications in the Public Sector, Kennedy School of Government, 1992). Also in Taubman Center for State and Local Government Working Paper Series, 1992.
JEF, Eliot Levinson and Jerry Mechling. "Computer-Mediated Jobs and Organizations," Ch. 2 in Fountain et al., Designing Computer-Mediated Jobs and Organizations: Implications for Defense Production and Logistics, report prepared for the Defense Supply Service, Office of the Secretary of Defense, Production and Logistics (Systems), August 1991. Contract No. MDA903-89-K-0142. Also listed as "Designing Computer Based Jobs and Organizations: A Report to Senior Leaders in Government," Taubman Center for State and Local Government working paper, Kennedy School of Government, 1991.
JEF. "Armando Perez et al. v. the Boston Housing Authority: A Case of Judicial Intervention," in Robert C. Wood, ed., Remedial Law: When Courts Become Administrators (Amherst: University of Massachusetts Press) 1990.
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