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| JEF. "Notes on the Impact of Research on the Development of eGovernment." European Review of Political Technologies, Special Issue: Towards a Common eGovernment Research Agenda in Europe. forthcoming. |
| JEF. "Bureaucratic Reform and E-Government in the United States: An Institutional Perspective" In Andrew Chadwick and Philip N. Howard (Eds). The Handbook of Internet Politics. New York: Routledge. forthcoming [See NCDG Working Paper #07-006] |
JEF. “Institutional Development in the Virtual State: The Missing Link in Technological Perspectives on e-Government.” Politicheskaya Nauka (Political Science), Special issue: E-government and Democracy at the beginning of the XXI Century: Conceptions and Implementation Practice. No. 4, 2007 [Available through http://elibrary.ru/ ] |
| JEF. "Challenges to Organizational Change: Multi-level Integrated Information Structures (MIIS)," in David Lazer and Viktor Mayer-Schoenberger, eds.
Governance and Information Technology: From Electronic Government to Information Government (Cambridge, MA: MIT Press, 2007). [See Fountain's NCDG working paper] |
Pedersen, M. K., JEF, & Loukis E. “Preface to the Focus Theme Section: Electronic Markets and e-Government,” Special issue of Electronic Markets, focus theme section on e-government, vol 16, no. 4, pg 263-273. December 2006. [Authors are Guest Editors] |
| JEF. “Central Issues in the Political Development of the Virtual State,” in Manuel Castells and Gustavo Cardoso, eds. The Network Society: From Knowledge to Policy (Washington, D.C.: Brookings Institution Press, 2006). [PDF] [ordering information] |
JEF. “Still Under Construction: On the Path to the Virtual State” Working Paper. University of Tokyo, Tokyo, Japan. September 2006. |
| JEF. Preface to the Japanese translation of Building the Virtual State (Tokyo: Ichigeisya, 2005). |
JEF. “Enacting Technology in Networked Governance: Developmental Processes of Cross-Agency Arrangements,” Working Paper. Bond University, School of Business, Queensland, Australia, December 2, 2005. |
| JEF, "Prospects for the Virtual State," Center of Excellence Program on Invention of Policy Systems in Advanced Countries, Graduate School of Law and Politics, University of Tokyo, working paper, Sept 2004. |
| JEF. Preface to the Chinese translation of Building the Virtual State: Information Technology and Institutional Change (Renmin University Press, 2004). [PDF] |
| JEF, "Digital
government and public health",
In: Preventing Chronic Disease, 2004 October. [HTML] |
| JEF and Robin McKinnon.
"Electronic Government: Key Challenges for Human-Computer
Interaction," in William Bainbridge, ed., Encyclopedia
of Human-Computer Interaction (Sage: 2004). |
| JEF. "Electronic
Government and Electronic Democracy," in Karen
Christenson and David Levinson,
eds., Encyclopedia of Community (Sage), 2003, pp. 436-441. Pre-publication version, Kennedy School of Government
Faculty Research Working Paper Series, RWP03-001, January
2003. |
| JEF, Y. Arens, J.
Callan, S. Dawes, E. Hovy and G. Marchionini, "Cyberinfrastructure
and Digital Government," white paper written for
the National Science Foundation CISE Directorate, June
2003. [PDF] |
| JEF, "Prospects
for Improving the Regulatory Process using E-Rulemaking",
in Communications of the ACM, special issue on digital
government, edited by Lawrence E. Brandt, Gary Marchionini,
and Hanan Samet, Vol. 46, No. 1, January 2003. [PDF] |
| JEF. "Information,
Institutions and Governance: Advancing a Basic Social
Science Research Program for Digital Government," monograph
based on a national workshop organized by the author,
Kennedy School of Government, Harvard University, August
2002. Available as Kennedy School of Government Faculty
Research Working Paper, RWP03-004, January 2003. [Available through Social Science Research Network] |
| JEF. "Local Government
Stimulation of Broadband: E-Government, Effectiveness
and Economic Development," white paper, co-authored
with David Clark, Sharon Gillett, William Lehr, and
Marvin Sirbu. November 7, 2002. Available as Kennedy School of Government Faculty
Research Working Paper, RWP03-002, January 2003. [Available through Social Science Research Network] |
| JEF. "Developing
a Basic Research Program for Digital Government," Proceedings,
National Conference on Digital Government Research,
National Science Foundation, May 20-22, 2002, pp. 37-41. [PDF] |
| JEF. "The Virtual
State: Transforming American Government?" National
Civic Review, vol. 90, no. 4, Fall 2001, pp. 241-252. [PDF] |
| JEF with Carlos
A. Osorio-Urzua. "Public Sector: Early Stage of a Deep
Transformation," in Robert Litan and Alice Rivlin, eds.,
The Economic Payoff from the Internet Revolution (Washington,
D.C.: Brookings Institution Press) 2001. |
| JEF. "Paradoxes
of Public Sector Customer Service," Governance:
An International Journal of Policy and Administration,
vol. 14, no. 1, January 2001, pp. 55-73. [Abstract available through Blackwell Synergy] |
| JEF. "Constructing
the Information Society: Women, Information Technology
and Design," Technology in Society, 22, April
2000, pp. 45-62. [PDF] |
| JEF. "Social Capital
and Technological Innovation," in R. C. Dorf, ed., Technology
Management Handbook, (Boca Raton, FL: Chapman and Hall
CRC Press). 2000. |
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JEF. "The Virtual State: Toward
a Theory of Federal Bureaucracy in the 21st Century,"
in E. Ciulla Kamarck and J. S. Nye, Jr., eds., democracy.com?
Governance in a Networked World (Hollis, NH: Hollis
Publishing, 1999).
Revised and reprinted as "Toward
a Theory of Federal Bureaucracy in the 21st Century,"
in E. Kamarck and J. S. Nye, Jr., Governance.com:
Democracy in the Information Age (Brookings Institution
Press) 2001.
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| JEF. "Women in the
Information Age: An Interim Report," research report
prepared for PricewaterhouseCoopers, November 30, 1999. |
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JEF. "Social Capital: A Key Enabler
of Innovation," in Lewis Branscomb and James Keller,
eds., Investing in Innovation: Toward A Consensus
Strategy for Federal Technology Policy (MIT Press)
1998. Pre-print in Faculty Research Working Paper
Series, Kennedy School of Government, Harvard University,
R97-17, July 1997.
Revised and reprinted as "Social
Capital: Its Relationship to Innovation in Science
and Technology," Science and Public Policy, vol.
25, no. 2, April 1998, pp. 103-115.
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| JEF and Robert D.
Atkinson. "Innovation, Social Capital, and the New Economy:
New Federal Policies to Support Collaborative Research,"
Washington, D.C., Progressive Policy Institute, July
1998. [HTML paper available from the PPI] |
| JEF. "Organizational
transformation in the Corporate Information Technology
group at the National Institutes of Health," report
researched and prepared for the Chief Information Officer,
Corporate Information Technology, NIH, April 1998. |
| JEF. "Support for
International Trade Data System Evaluation," field research
report written for the Director, Office of International
Trade Data Systems, U.S. Department of the Treasury,
September 1996. Preliminary material for chaps. 7 and
8 of Building the Virtual State. |
| JEF. "Evaluation
Results and Recommendations for the Formation of a Training
and Development Unit in the Central Government of Slovenia,"
evaluation research report based on critical incidents
collected from Slovenian civil servants, prepared for
the Swiss-Slovene Program on the Modernization of Slovenia's
Public Administration, Center for Socio-Economic Development,
Geneva, Switzerland, project no. KA 26/94, contract
no. c-0013-96, August 1996. |
| JEF. "L'Importanza
degli Impiegati a Contatto con il Pubblico," Informatica
Pubblica, Vol. 1, No. 2, 1995, pp. 68-83. Italian translation
and revision of "Using Service Excellence to Leverage
Support for the Information Technology Agenda." |
| JEF. "Enacting Technology:
An Institutional Perspective," Faculty Research Working
Paper Series, John F. Kennedy School of Government,
Harvard University, October 1995. |
| JEF. "Narrowing
the Confidence Gap: Strategic Management, Technology,
and Call Centers," Faculty Research Working Paper Series,
John F. Kennedy School of Government, Harvard University,
October 1995. |
| JEF. "Bureaucratic
Politics in the Information Age: Organizational Position,
Training, Use and Attitudes toward Technology," Faculty
Research Working Paper Series, John F. Kennedy School
of Government, Harvard University, October 1995. |
| JEF, Steven Kelman,
Linda Kaboolian, and Jerry Mechling. "Report on Customer
Service Excellence in Government: Findings and Recommendations,"
Journal of the International Customer Services Association,
June 1994. |
| JEF. "A Customer
Service Literature Review," chap. 2 in Customer Service
Excellence: Using Information Technologies to Improve
Service Delivery in Government (Strategic Computing
and Telecommunications in the Public Sector, Kennedy
School of Government, Harvard University) 1992. Also
in Taubman Center for State and Local Government Working
Paper Series, Kennedy School of Government, 1992. |
| JEF, Steven Kelman
and Linda Kaboolian. "Service to the Citizen: The Use
of 800 Numbers in Government," chap. 3 in Customer Service
Excellence: Using Information Technologies to Improve
Service Delivery in Government (Strategic Computing
and Telecommunications in the Public Sector, Kennedy
School of Government, 1992). Also in Taubman Center
for State and Local Government Working Paper Series,
1992. |
| JEF, Eliot Levinson
and Jerry Mechling. "Computer-Mediated Jobs and Organizations,"
Ch. 2 in Fountain et al., Designing Computer-Mediated
Jobs and Organizations: Implications for Defense Production
and Logistics, report prepared for the Defense Supply
Service, Office of the Secretary of Defense, Production
and Logistics (Systems), August 1991. Contract No. MDA903-89-K-0142.
Also listed as "Designing Computer Based Jobs and Organizations:
A Report to Senior Leaders in Government," Taubman Center
for State and Local Government working paper, Kennedy
School of Government, 1991. |
| JEF. "Armando Perez
et al. v. the Boston Housing Authority: A Case of Judicial
Intervention," in Robert C. Wood, ed., Remedial Law:
When Courts Become Administrators (Amherst: University
of Massachusetts Press) 1990. |
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