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UMass Student FAQ
A: myWebCT is the first page you see after you enter your user name and password. myWebCT contains links to ALL the courses that you are taking, along with announcements, bookmarks, and other information. At the top of all of your WebCT pages, you will see a myWebCT icon that takes you back to your myWebCT. Q: Can any student access courses on WebCT? A: Students must be registered in the course and section thorough normal UMass registration procedures before they can be entered into a WebCT course. All students must also have an OIT Account (you will need your NetID and UMAccess password) in order to be added as a student in a WebCT course. Online account info: OIT> Account Information: http://www.oit.umass.edu/accounts/ Q: How do I get an NetID (OIT Account user name)? A: Don't have an OIT account? See: http://www.oit.umass.edu/accounts/ for more information. Q: Where do I find my WebCT course? A: All WebCT courses are available from the WebCT WebCT at UMass Page at https://webct.oit.umass.edu/.
A: Logging in to your WebCT course is very easy. The following will step you through the process.
* You must have an active account for your enrollment in any registered course that is using WebCT. If you do not have an active account you will not be enrolled in the WebCT component of your course until you have activated your account. Once your account is active your WebCT enrollment will occur the next business day. * Don't have an account? Account Information: http://www.oit.umass.edu/accounts/ Q: What software do I need to access a WebCT course? A: All you need is Web browser that supports tables, frames, Java, and Javascript. We recommend Netscape Navigator/Communicator version 4.0 or higher, or Internet Explorer version 4.0 or higher (Netscape is recommended). To check that your browser is properly configured to handle Java and Javascript, see the Umass WebCT Student Manual. NOTE: Microsoft has reported numerous bugs in Internet Explorer 5.5 which cause problems with viewing/downloading files on web servers (including WebCT). It is strongly recommended that you do not use IE 5.5 for access to WebCT. Q: Where can I go for more information? A: For information specific to UMass faculty, staff and students, please visit the UMass WebCT at UMass page. WebCT's Browser Tuneup page has additional browser information. Also, the WebCT.com page has a wealth of information available for users. Visit http://www.webct.com and explore. Q: How do I configure my browser to work with WebCT? A: Make certain that your browser is set to work optimally with WebCT. This means that you should enable Java, and Javascript, and set the cache to reload on each visit to the page. For specific instructions, please click on the appropriate link: Q: How do I run WebCT from AOL? A: If you use America Online (AOL) for web browsing, be sure that you are using AOL version 4.0 or higher client with the Internet Explorer 5.0 browser. For best results with AOL:
Hint for America Online Users
Q: Does WebCT work in all labs on campus? A: All labs on campus offer access to WebCT. Q: The Whiteboard and/or Chat programs don't work properly - what's wrong? A: The Web browser that you use (whether Netscape or Internet Explorer) must have Java enabled in order for the Chat and Whiteboard programs to function properly. See above for details on browser configuration. Q: I can't view my lecture notes and assignments in PDF format, how do I fix this? A: There are known problems with viewing files created in Acrobat 4.0 using Acrobat Reader version 3. You should upgrade your Reader to version 4.0. The new Acrobat Reader can be downloaded from http://www.adobe.com. If this does not solve the problem, contact your instructor for assistance. Q: How do I logout of a WebCT session? A: There is no explicit logout feature in WebCT. There is also no time-out function. In order to end a session you must close your Web browser. If you do not actually exit from your browser when you are finished working with your WebCT course, you will remain logged in and your account will still be active. The next person to use that computer will have full access to your account. Q: How can I control the displayed # of characters if a discussion messages subject? A:
You may control the # of characters displayed for a messages’
subject (long subjects sometimes don’t allow you
to see other important message information): Q: I am having trouble logging into WebCT. What should I do? A: Some students have reported problems logging into WebCT. It has determined that a majority of the systems with problems are running the Windows XP operating system and Internet Explorer 6. We have also had a few reports with systems using Windows 98 and earlier versions of the Internet Explorer. The symptoms reported include problems such as getting an error message stating that the browser sent a request that this server could not understand. Others report being prompted for an ID and password after entering the information once. Users have also reported being re-directed to an Ask Jeeves search site when trying to access WebCT. For more information, see Problems Logging into WebCT. Q:
Why can't I view some areas in WebCT (e.g.,
discussion messages, quizzes). A:
Pop-up Windows In order for you to be able to read and respond to messages on the Discussion Board, you must be able to open pop-up windows in your browser. If you have installed "pop-up stopper" software, be sure to turn it off before logging into WebCT or you will not be able to view messages on the Discussion Board. Similar problems may occur if you try to view pages of content in your WebCT course that pop-up in separate windows, or if you try to take a WebCT quiz. Firewall Issues For more information, see Problems with pop-up Windows. |
